You may return new and unopened items within 14 days of delivery for a refund. We charge a 10% restocking charge for items being returned due to client error or unwanted items. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Ordering / Shipping within the UK
When you place an order, shipping costs will be added to your order. Delivery times will be based on the availability of your items and the shipping options you choose. Two attempts will be made to deliver your order, if the delivery can not be re-arranged the goods will be returned to us & there will be additional delivery charges to send back out.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Ordering / Shipping outside the UK
We provide an efficient supply only service to all corners of the world. Simply send us an email detailing your wish to purchase our Endura Brackets and/or Barres and we will do the rest. We are always happy to call you at a time that is convenient for you and in your time zone to help progress your order with us.
Payment method for all non UK customers would be direct bank transfer, details will be given upon ordering direct with ourselves.